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Wedgehead Pinball Podcast
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Episode 23 - How to Talk to an Operator

PodcastAnalysis updated 3d ago48 min listen

Highlights

  • Pinball on location remains the easiest, cheapest, and most rewarding entryway into the pinball hobby compared to home ownership
  • Players make the best operators because they understand what makes a game function well and want to maintain quality
  • Any good operator should have a clear path of communication for reporting issues (phone, clipboard, QR code, etc.)
  • Dead flippers and snapped rubbers are critical issues that should result in game shutdown until fixed
  • Modern Stern games can reset to zero by holding left flipper button and start button simultaneously
  • Jersey Jack games come from factory with headphone jack; newer JJP games have built-in Bluetooth audio
  • Spooky Pinball machines have superior built-in sound systems compared to most other manufacturers
  • Watching technicians work on games is acceptable if you introduce yourself and don't interrupt urgent repairs

Notable quotes

Pinball has always been a commercial product from its earliest incarnations until today... Pinball on location still remains the easiest, cheapest, and most rewarding entryway into the hobby of pinball.
Alan
When I first got into the hobby I was like oh it's all the same shit that you know the guys that own the jukeboxes and the pool tables and it's some big company that doesn't care about me... and then once you've been in the hobby for a bit you realize that's just some guy.
Alex
Players make the best operators because you are your own consumer you want the game to play well because you're going to play the game.
Alan
Any good operator will have a clear path of communication for you... that's honestly one of the best signs of a good operator is a very clear way to communicate with them.
Alan
Don't just do this at somebody else's place because it will piss people off... just because some arcades like if you go to a random bar and they see you messing with the button and you turn the game off and on they'll probably be like what the hell are you doing.
Alan
There's a symbiotic relationship with operators and players... neither one can get what they want without the other.
Alan
I don't mind if they just sit there and watch me and don't say anything. But I will say that if you're going to, I would just introduce yourself... Can I watch you work?
Alan
It's not weird at all you just unless you make it weird you got to just be like a normal person introduce yourself don't be pushy.
Alan

Entities

  • Data East· company
  • Jersey Jack Pinball· company
  • Spooky Pinball· company
  • Stern Pinball· company
  • Getaway· game
  • Hobbit· game
  • Howdy Partner· game
  • Medieval Madness· game
  • Metallica· game
  • RoboCop· game
  • Theater of Magic· game
  • Wedgehead· organization
  • Alan· person
  • Alex· person
  • Errol· person
  • Peter Little· person

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