Pinball Industry News: August 2019 Re-cap

“All right, well, first off, I just want to apologize for the delay in speaking about this matter publicly as we sorted through things internally.”

“The number of actual cases we have seen with true playfield chipping is extremely low and we're in the process of developing a program for anyone with documented damage and we'll work with those customers on a case-by-case basis.”

“We have no reason to believe any games out there in the field are inadequate in any way, shape, or form. You should continue to enjoy and play your amazing games.”

“I think we're finding now that's not the case, and maybe in some cases these will never be entirely hard. I think it might very well be a case of not applying too many layers, because the more you apply, the softer the bottom layers will end up being.”

“So if you're going to put a post on it and tighten it down and start twisting it, You can expect some slippage to occur.”

“What I understood is looking at Multiple facilities or Buildings that would become The new Dutch Pinball assembly facility, so to speak.”

“I mean the idea is that if you take out let say that BolinMac is a mechanism I just grabbing out of the sky a number But if you take out a mech you can't reduce the price of the game with $2,000.”

“What we don't want is a situation where people who bought a $25,000 game are now rooting for Dutch Pinball to fail, because that way their game will keep its value.”

“I was a bit confused, like, why would this be worthy of a press release? Because to me it's almost saying, like, our product is no good. We have people in place to support you when it breaks down.”

“Having a good backroom support staff is vital for any company. And the more machines you sell, the more support they are going to need.”